1. Scope:
This policy applies to all physical products purchased through our online store. Digital products, including online courses, are excluded from shipping.
2. Shipping Timeframe:
Orders are processed within 1–2 business days. Standard delivery times range between 3–7 business days, depending on your location.
3. Shipping Fees:
Shipping fees are calculated at checkout based on weight, size, and destination.
4. Shipping Areas:
We currently ship to selected regions. If your area is not available at checkout, please contact us at hello@tamkeenplus.com.
5. Tracking:
Tracking information will be provided once your order has been shipped. You can use this to monitor your delivery status.
1. Digital Products (Online Courses):
Access to online courses is granted immediately after successful payment. You’ll receive a confirmation email with your login credentials.
2. Physical Products:
Delivery is handled by our trusted logistics partners. Estimated delivery times will be displayed during checkout.
3. Failed Deliveries:
If delivery is unsuccessful, our courier partner will attempt to contact you. Re-delivery charges may apply.
4. Responsibility:
Once delivered to the provided address, responsibility for the product transfers to the customer.
1. Online Courses:
Due to the digital nature of our courses, refunds are not provided once access is granted, except in cases of technical errors or inaccessibility.
2. Physical Products:
Refund requests for physical items are accepted within 7 days of delivery. Products must be unused, in their original packaging, and returned at your expense.
3. Refund Process:
To request a refund, email us at hello@tamkeenplus.com with your order number. Approved refunds will be processed within 7–14 business days to your original payment method.
4. Non-Refundable Items:
1. Online Courses:
Cancellations are permitted only before course access is provided. Once you receive login credentials, cancellations are no longer possible.
2. Physical Orders:
Physical product orders can be canceled within 12 hours of purchase. After this window or once the item is shipped, cancellation is not possible.
3. How to Cancel:
To cancel your order, email us immediately at hello@tamkeenplus.com with your order details.
1. Information We Collect:
We collect your name, email, phone number, billing/shipping address, and payment details to process orders and deliver services.
2. Payments:
All payments are processed securely through certified payment gateways. We do not store or access your credit/debit card information.
3. How We Use Your Information:
We use your data to fulfill your orders, grant course access, send updates, and improve our services. We do not sell or share your information with third parties, except for service fulfillment or legal requirements.
4. Cookies:
We use cookies to personalize your browsing experience and analyze site traffic. You can manage cookie settings through your browser.
5. Data Security:
We implement robust security measures, including SSL encryption and secure data handling practices.
6. Contact Us:
For privacy-related questions or data requests, email us at hello@tamkeenplus.com.